Program Design & Integration


tcg program design & deliveryDeveloping, configuring and enabling an optimal corporate travel program is a highly complex process which requires significant time, effort and expertise. Whether for a limited scope domestic program or a global program spanning over 100 countries, multiple agencies, and technology platforms, TCG’s Global Travel Program Design and Integration Practice can help create and implement an optimal strategy that manages costs, improves user experience, and delivers an effective support configuration.

The TCG team has successfully managed and delivered over 200 program design, development and sourcing events (agency, technology, etc.) for domestic, multinational, and global corporate travel programs.

TCG’s Global Travel Program Design and Integration Practice Value for Clients:

  • Creation of a “company centric” support strategy – agency and technology configuration & services must align with company goals
  • Completely independent, unbiased 3rd party expert advisory and project support
  • Travel policy development, enhancement, management and integration
  • Proprietary technology to efficiently review, compare, and normalize highly complex agency RFP bid submissions
  • Benchmarking assessments of current program effectiveness
  • Robust benchmarking capabilities leveraging 200+ historical events across industry, platform structure, and geographic composition (125+ countries)
  • Data and reporting strategies & management
  • Supplier surveys
  • Optimizing agency and program costs & fees while ensuring effective support, achieving SLA targets, and delivering an enhanced user experience
  • Analysis and strategic recommendations for consolidated agency model vs. multiple agency support model.
  • Evaluation of unbundled direct technology sourcing options vs. agency bundled approach
  • Ground transportation program development – strategy and sourcing

Agency Sourcing Program Components:

  • Platform, Sourcing and Support Strategy Development
  • Sourcing / Renegotiation Events – RFP development, submission, bid analysis & review, comparison, negotiations, best and final
  • Policy Development
  • GDS Sourcing – bundled or unbundled from agency bids
  • Online Booking Tool integration
  • Security / Traveler Tracking
  • Program Assessment – agency, technology, workflows, platform configurations
  • Benchmarking
  • Sourcing Strategy
  • Sourcing Event Management – agency and technologies
  • Workflow and Organization Design
  • Program Implementation
  • Agency Transition Management
  • Program Development
  • Ground Transportation

Cross-Industry Representative Sample of TCG Global Program Design & Delivery Practice Clients

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Case Studies

TCG Strategy, Agency Sourcing, Expense Management – #898E

Global Energy leader approached TCG to conduct strategy assessment across all global markets, identify gaps, and create enhanced vision and strategy upgrade. New strategy provided framework for TCG led global agency sourcing and implementation initiative. Key outcome of strategy assessment was to conduct thorough travel process workflow analysis and optimization program to drive out costs and streamline workflows. Please […]

Desiree French
Senior Director, Global Program Design and Integration

Category Manager, Travel – Global Supply Chain
Global manufacturer in consumer, home improvement, construction markets. $8B+ USD revenue, 20 operating companies, 70+ global manufacturing facilities, 30,000 employees

“We engaged TCG as a strategic advisor and implementation manager to lead an assessment of our current agency and corporate card supplier relationships, recommend ways to maximize rebate programs with the incumbents, and to conduct a comprehensive sourcing engagement for consolidating global agencies.

TCG’s broad experience, specific category expertise, and complete unbiased independence were the key factors in our decision to engage them. Their specific focus and transparency also was a vital differentiator vs. other firms or agencies with multiple consulting arms that saw this as just another piece of business and told us what they thought we wanted to hear.”

Unlike most other firms which just talk at a high level, TCG has a unique ability to create breakthrough strategies and then use their deep operational understanding to efficiently manage implementations and help us quickly realize outstanding results.

TCG’s ability to expertly analyze and distill large amounts of our data down to a succinct summary with quantified opportunities and specific implementation plans was a huge value for our company.

As a result of TCG’s efforts, we have a much improved card utilization rate, higher business spend under management and greater program engagement from our business unit leaders. This has dramatically enhanced program savings as well as improved our spend visibility to target future opportunities.”


Travel Policy & Compliance

Learn how to: Better understand the market and policy cycles How company culture and the current economy affects your program Decide if your policy is (or will be) receipts based, guidelines based, exceptions based or mandated Define policy inclusions and compliance strategy Please complete the form below, and we will send you an email containing […]