The Great Spend Shift: Optimizing: Your Card Program During Turbulent Times

Transformation derives from an appetite for change.  Companies are looking to address the challenges presented by COVID-19 but are also looking beyond it.

With business travel sharply lower due to COVID-19, companies need to target other B2B areas to close the spend gap and protect their card program, writes Paul Horn, Head of Client Engagement, Citi Commercial Cards, Rich Iseman, North America Sales Head, Citi Commercial Cards, Graham Ruskin, Advisory Services, TCG Consulting and Jim Coufal, Payment, Expense & Invoice, TCG Consulting.

COVID-19, and the lockdowns and restrictions put in place by governments to stem its spread, has caused business travel to come to a halt. With working patterns and international travel unlikely to return to normal until a vaccine is fully deployed, among other company return-to-travel factors, employees are no longer purchasing travel-related items on their corporate cards, leading to an overall decline in corporate card spend.

Many companies rely on the rebate from their card program to fund program staff and other investments. How can the gap be filled?

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