5 Travel and Expense Technology & Personalization Trends in 2020

Building a broad spend under management program requires multiple participants collaborating for the best outcome.

This includes the company, its stakeholders, suppliers and equally as important – but often forgotten – are the program users. Millennials have a new way of adapting to corporate travel and its surrounding technology which is fundamentally changing the way programs are viewed, built and managed.

These 5 trends identify this key participant (the Millennial) in the value chain to drive broad spend under management, which addresses program maturity on a TCO-TMPE® platform.


1. Emerging Technology

Introduction and adoption of emerging technologies such as bots and predictive technology will be used to lessen time spent in booking travel resulting in increased employee productivity and reduction in TCO costs.

2. Travel and Expense Integration

Companies advancing in travel and expense integration technologies address bypass, support expense report reconciliations, and reduce time spent by travelers in filling out expense reports.

3. Personalized Booking Experience

Corporate travel companies are looking to strike the balance between business travel compliance and personalization to provide an end-to-end user acceptance platform for all program stakeholders.

4. Incorporated Leisure Travel

Millenials will continue to require rapid increase in demant to incorporate leisure-related travel tools in the corporate travel programs (i.e. Airbnb, booking.com, etc.).

5. New Distribution Channel Impact

NDC (New Distribution Channel) is allowing airlines the flexibility to retail their offering, providing travel program managers greater control and visibility over air travel spend, while giving travelers a personalized, more frictionless travel experience.


Group of smiling business people busy discussing

3 Methods for Optimizing Spend Under Management

As 2020 rapidly approaches, TCG recently launched our ‘3 Methods in 3 Months’ series to help you address program maturity and expand and optimize an integrated travel, meetings, payment and expense (TMPE) program. 

Method 1:

Uncovering and Controlling Hidden Total Costs of Ownership (TCO) Across Your Organization

Program Managers are also empowered to uncover—and control—hidden costs that lie outside the expense report (GL) and impact bottom line margins. These costs can be embedded in disparate budgets across the organization and are often found in the following:

  • Organization Design
  • Reconciliation Process
  • Approvals and Workflows
  • Agency and Related Fees
  • Supplier Management
  • Supplier Compliance

  • Technology
  • Treasury
  • Audit
  • Program Management
  • Reimbursement
  • And More…

Working on computer

Method 2:

Addressing Program Maturity

If you’re among the 84% who have reported that their program is now mature (and thus delivering diminishing returns and stagnant innovation), you’re probably already thinking, “what do I next?”  Where does your program rank? Should you be considering a TCO-TMPE® (Total Cost of Ownership for Travel, Meetings, Payment and Expense) solution as part of your roadmap to address program maturity? See our infographic to identify at which stage your program resides. 

Download Infographic

Method 3:

Growing Card Spend to Fund Travel & Expense Spend Under Management

In preparation for 2020, TCG shared methods for developing a Spend Under Management Expansion and Optimization Strategy. We end the year with our third and final method.

Innovative and broad card (payment) programs have fundamentally reshaped the way people / companies are making payments across the globe. Through an intelligent strategy to leverage all of your chargeable spend, a TCO-TMPE® program vision can be self-funded by expanding your spend under management.

When your program embeds a TCO approach, your vision can aim for best-in-class performance and begin to identify, capture, and control the true costs of managing travel, meetings, payment and expense (TMPE) programs. Cost reductions of up to 28% are being achieved by world-class leaders adopting an integrated TCO approach.

Capturing Program TCO

At TCG Consulting, we wrote the methodology behind TCO-TMPE® (Total Cost of Ownership for Travel, Meetings, Payment and Expense).

5 Travel and Expense Industry Trends in 2020

As part of our '3 Methods in 3 Months'  addressing Program Maturity and growing Spend Under Management series, we're sharing these industry trends driving streamlined spending and increased user acceptance.

1. Increased Data Aggregation

We will see an increased demand for use of data management aggregators such as Traxo, Tripbam, Yapta, and others to aggregate all travel and expense spending from multiple sources.

2. B2B Payment Innovation

Incorporating single-use virtual cards delivered via B2B digital wallets is allowing for easier payment to suppliers.

3. Artificial Intelligence (AI) – Predictive Technology

Search and booking habits are becoming increasingly more predictable and advanced, while customized recommendations are now a possibility for travel companies.

4. Shifting Immigration and Tax Policies

Companies will continue to adapt to complex work visa and cross-border tax rules to ensure compliance and limit financial risk and liability.

5. Fraud Management Focus

There will be an increased focus on finding the right mix of intelligent fraud detection while giving travelers a seamless experience.


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TCG Consulting's Q3 2019 Newsletter - Celebrating Our 25th Anniversary!

TCG's Q3 2019 Newsletter celebrates our 25th Anniversary by sharing a special message from our Founder & President, Albert Taras in addition to the announcement of our newly branded website. You'll also have the opportunity to view a special video production reflecting on the transformational changes TCG has brought to the industry as well as our own branding transformation over the past 25 years. Finally, we introduce our newest team member and offer readers a client case study to learn how we identified over $2.0M in incremental savings and NPS improvement.

CLICK HERE to view and download your copy.

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Why Organizations Should Leverage a TCO Approach

Why Organizations Should Leverage a TCO Approach for Travel, Meetings, Payment and Expense Programs

Most organizations focus their time and resources on reducing costs in areas with the lowest opportunity.

However, areas that have a greater potential to impact the bottom line — such as program bypass, card payment, or compliance — are taken for granted or ignored completely.

When employed for a travel program, a strategic TCO (Total Cost of Ownership) approach looks at the entire travel ecosystem and value chain — including payments systems, workflows, transaction processes, bypass spend and other factors.


TCG Announces Its Acquisition by FROSCH International Travel

An acquisition of TCG Consulting by Frosch International Travel was announced this morning.

Click HERE to access the full media release.

TCG's 2018 Holiday ECard

TCG Consulting wishes to extend our warmest greetings of the season! It is our hope that you have experienced health, happiness and prosperity throughout 2018. Please take a moment to enjoy our holiday ecard.


Credits: Videezy.com


New Webinar Series: Characteristics and Impacts of a Mature Travel Program

TCG Consulting presents the first in a two-part educational webinar series exploring the characteristics and impact of a mature corporate travel & expense program. Join TCG Founder & CEO, Albert Taras along with Debra Flanagan, industry professional and subject matter expert as they consider:

  1. Why companies consolidate travel
  2. Common objectives for consolidating travel
  3. What to do if your program has reached maturity

Final Session Being Offered:

  • Tuesday, November 13th  6:00 PM Los Angeles / 10:00 AM Hong Kong* / 11:00 AM Tokyo*
    *Local APAC Time - November 14th

TCG Consulting's Q3 2018 Newsletter

Welcome to TCG's 3rd Quarter Installment of "Innovation, Ideas, and News".

Featured in this issue:

TCG Recap and Summary of GBTA 2018 Annual Convention

TCG corporate travel subject matter experts and industry professionals in attendance for the recent GBTA annual event in San Diego, California noted the following themes, trends and best practice reminders.

In Summary

The theme for the GBTA 50th Anniversary was Momentum; and while new supplier, technology and niche solution provider entrants can enable a corporate travel program’s momentum, the strategy to deploy program innovation should still emulate from each organization’s unique program (and broader company) imperatives.

An increasing number of global programs are now classified as “mature” based on the evaluation of standard industry criteria, and the next opportunity for strategic program management will be “How to carry Momentum through program maturity”.

Themes & Trends

  • Virtual Hotel Payment has continued to gain traction in replacing Direct Bill/Invoice processes, but some drawbacks still remain. For global programs, Virtual Payment requires VAT reclaim, and that often gets overlooked during trip cost reconciliation, spend capture and reporting.
  • The adoption of new corporate travel payment trends still provides areas of both opportunity and risk to an organization:
    • Best-in-class programs are driving incremental spend through card by expanding their payment vehicle product mixes (P-Card, Meetings, Virtual, etc.)
    • Optimized card programs and a strategic payment mix generates incremental revenue streams (i.e. increased rebates/revenue sharing)
    • Increased spend visibility supports more comprehensive reporting by leveraging multiple data sources across an end-to-end program
    • Globalization and expansion of card programs still brings with it implications around interchange, taxes, reconciliation, personal vs. corporate use, among others
  • The role of automation in managed programs and the future of how best to leverage Artificial Intelligence will impact the future of the industry

Best Practices

  • Traditional “one supplier fits all” strategies are being challenged by innovative approaches that utilize best-in-breed suppliers across travel, meetings, payment and expense (TMPE)
  • Meetings & Events integration with transient travel via Strategic Meetings Management (SMM) continues to be an area of interest for many organizations, however slower than anticipated progressions are still a reality for many programs. With that said, senior leadership is now more frequently prioritizing the time, resources and support costs required to yield the benefits of a SMM initiative.  The measurable returns that can be captured include consistent/consolidated data and reporting, optimization of meeting payment sources and revenues (i.e. card, direct bill), and unified travel and meetings policies. Other cross-category stakeholders also find value:
    • Procurement: Keen on visibility of spend vs. budget, the contract process, cost savings, policy process
    • Meetings Manager: Interest lies with simplified & streamlined registration processes, attendee tracking & engagement, attrition insight, overall post-event satisfaction & outcomes
    • Marketing:  Impression, database enrichment, vendor survey questions, net promoter score – successful lead generation